Frequently Asked Questions

Aerion Goods is a UK-based online store offering a wide range of luxury fashion products including bags, sunglasses and watches. All products are brand new, authentic, and sourced from verified suppliers.

Simply browse our shop, select your products, add them to the basket, and proceed to checkout. No account is required to make a purchase.

We accept secure payments through a variety of major payment providers. All transactions are processed safely in GBP (£).

Yes, we provide Free Standard Delivery within the UK.

Orders are processed quickly with the following estimated times:
Handling Time: 0–1 business day
Transit Time: 1–2 business days
Total Delivery Time: 1–3 business days
Please note: Total delivery time = handling + transit. Delays may occur due to public holidays, weather, or courier issues.

Orders can be cancelled before shipment for a full refund. Once shipped, please follow our Returns & Refunds Policy to initiate a return or refund.

Please contact us within 48–72 hours of delivery with photos or videos of the item and packaging. After verification, we may offer a replacement, full refund (including shipping), or alternative compensation. Return may not be required if issue is verified.

Currently, our shipping and policies are set up for UK delivery only. International orders are not supported at this time.

After shipment, a tracking number and link will be sent via email so you can monitor your parcel’s progress.

Please refer to our Returns & Refunds Policy for detailed information on returns, refunds, cancellations, and defective items.

Your personal data is handled in accordance with our Privacy Policy. By using our website, you consent to the collection, storage, and use of your information as described.

Live Chat: Click the button at the bottom-left corner of the screen.
Phone: +44 7349 534803
Email: support@aeriongoods.com